Digital Divide in Tanzania (or not)?

Over the last few weeks, I’ve been painfully trying to sign up our home to the sole broadband internet service provider in Tanzania (if you can call a standard rate of 64kbps and a top rate of 120kbps broadband!). The company is so inundated with new customers together with the fact it has a monopoly on the business that it can afford to maintain poor customer service for the mean time. Having been to their offices 3 times last week they seem to be very slowly coming around (well, even before installation, they will need do a site survey this week). I’m not too bothered, since being here I have gone online at my local internet café just down the road from home for about the equivalent of 50 cents (30 pence) an hour.
In light of my struggles to sign up to the internet, a few insights from a variety of sources on communications technology have caught my attention; Firstly, on BBC’s clickonline program, a feature was done on Tanzania where it outlined some astonishing facts; less than 1 in 10 Tanzanians have access to a fixed line and yet 97% have access to a mobile/cell phone! In fact there are 4 strong mobile phone operators in Tanzania with fierce competition leading to not only cheaper calls but excellent customer service- you won’t have trouble signing up to an operator in Tanzania, and for that matter you can make calls from the most remote areas of Tanzania- even on top Mt. Kilimanjaro at almost 20,000ft.
Secondly, my father has shared his experiences over the years of how he ditched the once state owned fixed line phone (now recently privatised) company due to poor service, lack of capital to upgrade old copper wire infrastructure to a more reliable “mobile fixed line” service. In other words, a cell phone service provider installed a fixed line which is really mobile phone receiver posing as a fixed line. Many have said that the apparent “digital divide” in Africa being perceived due to the difficulties in getting reliable high speed internet is not so important to the ordinary Tanzanian, as the mobile phone is winning over the PC. The trend is certainly clear, Tanzanians love and have adopted mobile phone technology, and it seen as a means of great economic development for the region. For instance fisherman can receive texts on the latest fish prices on different markets whilst still out on the Indian Ocean before deciding where to sell. And finally this morning, I was astonished read in the papers that an Israeli company is teaming up with a local Tanzanian company to trial and eventually deploy Wi-Max, which would enable mobile high speed internet across a wide area. I’m particularly astonished because, whilst in the west, the industries are grappling with the regulation of the new and potentially destructive technology- many companies view W-Max with disdain (not surprising given the amount they have invested in traditional fixed broadband communication technologies), it seems that here in Tanzania, we are about to leap-frog straight to the mobile high speed internet era- so much for fixed line broadband infrastructure for the future. Hooray for hi-tech in Tanzania… For more on Wi-Max connectivity potential in Africa- click here.