I just started the last series of interviews with a company that did not impress me with regard to their recruitment process.
One of the things that one gets very used to in MBA recruiting is meeting outstanding individuals from companies- at least at Stanford and I'm sure most business schools, there is significant management level involvement in recruiting. After all, if you are serious about recruiting top talent, going to business school is the reason you go there- to access top talent. Some companies will go through On Campus Recruiting, or insist that you actually beat down a path to their door- either way, when you finally end up landing an interview, it is normally with a manager or associate of some sort within the company.
Now I have very little against using recruiting agencies to help screen candidate resumes etc... i.e. do the manual work of matching job requirements to skills, proving basic company/division information etc... It can can reduce costs, and let one focus on more important things and all those great things about specialization. but when I realized that my 1st round phone interview with this company was actually still with a recruitment agency (in effect outsourced or delegated the 1st round), I was shocked beyond belief. The exchange went something like this:
INTERVIEWER: "So do you have any questions for me about SMARTCO?"
MBWANA: "Great- I just wanted to ask about what you do and what your day is like at SMARTCO?"
INTERVIEWER: "I don't work for SMARTCO, I work for RECAGENCY..."
MBWANA: Pause... "In that case, I have no questions as I'd like to ask someone who actually works at SMARTCO"
Never mind if I offended the recruiting agent- it just came out and it was honest! In the end I asked some questions about timing of calls for second round, how many people the company hope to hire this year and other mundane questions that recruiting agencies would be aware of. But how the hell am I meant to ask questions about things like company culture and what its actually like to work in the organization? Talk about outsourcing or contracting your most crucial function in the process. Sorry- but Round 1 MBA interviews, including phone interviews, should be with a member of your organization! Talent is too precious to leave to a recruiting agency when it actually comes to assessing competencies and skills (and responding to questions) at this level! What if I asked, what was the company's last quarterly performance? Would the agency know that? Maybe, maybe not- but why take the chance with someone not from your organization... If I get through to the next round, I hope its with an actual member of the company- but more importantly, this sends negative signal to me about how effectively they can actually bring on great talented people and hence maintain the quality of the organization.
Friday, December 01, 2006
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